Customer Service Skills

Having good customer service skills is not only good for the business and your professional career but it also helps in multiple aspects of your daily life. Let’s look at some of the customer service skills that you should have:

• A very important customer service skill is active listening. You need to understand that if a customer is calling at your service desk then he or she is facing some kind of difficulty or issue with your product or service. You need to listen and try to understand the issue that a customer is referring to. The next step is active listening is to ask clarifying questions from your customer once he or she stops giving details on the issue. Once you’re clear with your doubts about the customer issue then you should summarise the issue in short once for the customer to give a final go ahead. 
• Another customer service skill that gets a lot of customer attention is that of empathy. You need to understand that a customer has made a purchase for your product or service and facing difficulty with it is resulting in bad experience and dissatisfaction in the customer. You need to empathise with your customer and try to understand how he or she is facing the difficulty because of the issue that they are incurring with your product or service. 
• Listening to customers complaining about something or the other might seem very irritating and is likely to get on your nerves but as a customer service professional, you must always use positive language while talking to your customers and resolving their issues. Understanding, having patience and positive talking are also good customer service skills to have. 
• When a customer comes to a customer service desk there is no specific type of issue with which they approach the customer service. Rather, the issue for different customers can be different which will result in a lot of variety with issues. Therefore, it becomes very important for you to be thoroughly familiar with your product or service. When we say being familiar, one should also be acquainted with a certain level of technicalities relating to your product or service. 
• You should be clear in your communications. The customer might already be irritated or angry and confused with what to do as they already spent their hard earned money on your product or service and are now facing issues. Therefore, you should avoid any further confusion or make things more complicated. For this, you have to have clear communication with them and each part of communication from your end should be focussed on problem solving. 
• You might be a well established company or a budding start up but in either case it is never possible that mistakes cannot be made on your end. Therefore, you must have the ability to accept the flaws from your end i.e., on the company’s end and must provide the most appropriate and efficient solution to your customer. 
• Customer service is something that requires dealing with humans on a daily basis and when it comes to humans nothing can be the same. Therefore one must always be willing to learn and face new challenges everyday.