Medallia Competitors

View the following list of top 10 Medallia Competitors in 2023. Based on reviewer data, you can compare Medallia Customer Experience to the competition.

Read user testimonials from recent and past customers in sectors like hospitality, financial services, and information technology, and pick the best product for your company.

Here are the top 10 Medallia Competitors available in the market in 2023:

1. Fynzo Survey

Let us tell you that “FYNZO SURVEY” is the greatest substitute for medallia if you’re looking for one. It will not only supply you with all the elements of a perfect survey tool, but it will also provide you the best research experience.

The simplest tool for creating online surveys is “FYNZO SURVEY.” With this incredibly amazing programme, surveys and quizzes can be created with ease. 

One of the best features of the “FYNZO SURVEY” tool is that it is a survey creator that more than 100,000 users rely on. Create custom surveys with the use of Fynzo’s online survey creator. Use the FYNZO SURVEY tool to browse the wide variety of ready-to-use survey templates and edit them as necessary to boost response rates.

It offers you a wide range of customization options and cutting-edge features, making it a highly robust online form creator. Using “FYNZO,” you may communicate with your audience on any device and see the replies in real time.

Key Features

• Gives you a user interface for a simple survey builder.
• NPS, Likert scales, smileys, star ratings, and many other types of inquiries are used by Maks.
• Utilises complex survey features like custom variables, leap logic, pipes, etc.
• Share surveys via numerous social media platforms, email, website embedding, and QR code distribution, among other options.
• Fynzo Survey is available as an app for iOS and Android.
• You may create surveys with the mobile app, distribute them, and view or download the results.
• The mobile app’s offline functionality is accessible.

2. Survey Monkey

People may be familiar with SurveyMonkey, a competitor of Medallia. Due to its simplicity of setup and plenty of capabilities, it is frequently used by both professionals and students.

In contrast to other Medallia competitors on this list, it features a fairly cluttered interface and few customization and survey design possibilities. And if these restrictions deter you, check out these ‘Fynzo Survey’ alternatives.

Key Features

• Numerous survey forms and questions already built in. 
• Strong team collaboration tools for creating and sharing surveys throughout the whole organisation. something that Medallia would not have.
• Easily modify, omit, or add questions in accordance with your unique requirements.
• It provides technology for filtering and sorting to carry out effective data analysis.
• To construct a survey, quickly and easily configure the software.

The above features are making Survey Monkey a good Medallia competitor. 

3. Userback

The quickest approach to get feedback on your website and online applications is to use Userback, a visible feedback solution. With Userback, it’s simple to gather excellent comments with video recordings and annotated screenshots immediately from your website. 

Perfect for providing comments on websites, reporting bugs, testing software, requesting features, and more. Over 20,000 teams adore Userback, which will assist you in creating better websites and eventually enhance the user experience for your clients.

Key Features

• Protection from power outages
• Additional Anti-Virus Defense
• Preventing Hard Drive Failure
• If the Operating System Fails, Recovery
• Quick File Access

All the above key feature points of ‘Userback’ are concluding that it is an adaptable alternative to Medallia. Thus it is a notable Medallia Competitor. 

4. GetFeedback

GetFeedback is a reliable, flexible, and user-friendly customer experience solution. Through surveys, this tool aids in enhancing your interaction with your clients. The application also aids in keeping you informed about your company by offering timely data and insights gleaned from customer feedback.

Key Features

• Through sentiment analysis and the identification of key terms, its text Insights enable customers to reveal important insights in significant amounts of uncontrolled text feedback.
• It provides feedback forms in a variety of languages.
• You may present all the important information required for the expansion of your organisation in a single window thanks to its configurable survey dashboards.
• Strong analytics and carefully targeted real-time surveys
• You can pinpoint precise customer demands.

Thus,’ GETFEEDBACK’ is one of the top Medallia competitors.

5. Qualtrics

Utilize Qualtrics to hear from and comprehend each consumer at a significant time and to take actions that result in ground-breaking experiences.

 With the help of a very potent, agile experience management platform, you can quickly identify areas for improvement, automate procedures, and influence important organisational outcomes.

Key Features

• Detailed and effective surveys.
• several channels of communication.
• managed respondents more easily.
• processing data securely.
• stats that are relevant.
• easy-to-read automatic reports.

All the above features are making this tool a very good competitor of Medallia. 

6. WhatFix

A SaaS-based platform called Whatfix enables companies to develop interactive real-time manuals for their software. Whatfix can be easily integrated into any platform on the web or a desktop, across all user touch points.

Whatfix assists companies with:

• Making User Onboarding Simpler
• Reducing Customer Support Costs by Creating Platforms and Applications for Employee Training Self-serving

Key Features

• Personalise onboarding processes to effectively engage and keep users
• With the help of our in-app coaching system, employee training programmes will be more effective
• Improve with the aid of self-serving widgets
• fast and simple documentation creation
• Multilingual assistance

Thus, Whatfix is a notable Medallia Competitors.

7. Jotform

One of those Medallia substitutes that allows you to incorporate forms by copying and pasting a code snippet is Jotform. Even though Medallia has more solutions and business expertise, Jotform has many more customization and integration options than Medallia does. 

Key Features

• Use the drag-and-drop builder to quickly and easily create forms.
• ready-to-use templates depending on certain requirements and objectives.
• Connect email marketing tools to your website. 
• Jotform offers integrations with all popular CRMs, project management tools, and payment gateways.
• Users can submit photographs as well as add signatures and computations to forms.
• Receive a different, shareable link each time you send a form directly via email or social media.

8. ConfirmIt

Confirmit is an additional Medallia substitute that enables you to gather customer and staff feedback, analyse results, and use insights to improve your company. It is a very flexible and customised tool. For enterprises like B2B, retail, insurance, etc., it is perfect.

Key Features

• It is adaptable and user-friendly.
• It has characteristics that can be changed.
• To conduct effective surveys, it has a best-in-class survey design.
• Multiple processes can be managed and watched over by the panel management.
• It has cutting-edge text analysis technology that enables quick analysis of a sizable amount of client input.

9. 123FORMBUILDER

A great tool for building customised and branded forms is 123FormBuilder. If you want to create some basic forms but don’t want to pay for them, this is an excellent solution. 

They do have a premium plan, however many of their useful features are also available in the free version.

To be honest, it’s not the most user-friendly platform. People can become disinterested because the interface takes some time to comprehend.

Key Features

• Useful templates can be found in the 123 form builder’s over 1900 category. 
• powerful analytics to monitor the performance of your forms.
• Simple thanks to the drag and drop function.
• In addition to forms, 123 Form Builder also creates surveys, questionnaires, and a tonne of other useful documents.
• With just one click, the data collection can be exported.

All the features of ‘123FORMBULIDER’ make it a good Medallia competitor. 

10. HelloCustomer

HelloCustomer provides a reliable platform for customer feedback and insights that aids in improving your retention rates.

 With its SaaS platform, the product aids in the analysis of client comments and expectations. The method mostly involves using linguistic algorithms and AI to straightforward questionnaires.

Key Features

• Using the app, you can manage client feedback from every point of contact along the customer journey.
• With the Input Signals function, you may concentrate on pertinent feedback. 
• The tool will analyse and highlight pertinent input, assisting you in setting priorities.
• You can pinpoint an issue’s root cause with the aid of its root-cause analysis and concentrate on fixing it.
• Simple learning curve & Responsive client service.

All of the basic features of “HelloCustomer” mentioned above lead to the fact that it is an adaptable substitute for Medallia. It is a notable Medallia competitor.