Customer Retention Software
Enhance customer experience to increase customer retention and take your business to new heights.
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A customer retention software trusted by over 10,000+ companies
Helping leading brands increase their customer retention!
What is customer retention software?
In today’s time when everything in and about a business revolves around its customer, it becomes very important to retain your customers. One can always have a customer who has come to use your product or service for once as a trial but having that customer to keep coming back to you and your business for the use of the same product or service is what is crucial and is most beneficial to keep a business ongoing and healthy.
There are multiple factors which are very small in nature but can really play an important role in a customer’s journey of knowing your product, purchasing it and after purchase support services that helps decide whether the customer will be loyal to your business service or product or will choose to go and look for alternatives.
To keep track of all these minute factors for all the customers becomes a really difficult and time taking task on a daily basis. This is where Customer retention software comes in very handy and saves you from all that trouble relating to customer retention.
Why use customer retention software?
Customer retention software comes in with a very unique feature which distinguishes it with other customer survey software. Customer retention software collects data from all the customers through surveys but when generating reports and analyzing, based on its logic system and algorithm, focuses more on factors which are adding to the increased churn rate in the business.
This feature of customer retention software is important and can be very helpful as rather than focusing on the positive side of the customer journey, it puts more emphasis on the negative side. One can clearly see all the churn factors using customer retention software and can improve the business performance in those areas.
Fynzo Customer Retention Software
There are not many survey creators in the market which provide you with the customer retention software. But out of those few that provide the benefit of customer retention software, Fynzo customer retention software stands out to be the best as this customer retention software comes with exclusive features.
Provide ready to use surveys to float across your customer. The survey can be customised as per your requirement.
The survey can be shared across in various formats like embedded in mail or QR codes and many others.
The customer retention tool comes in a way that the survey designs are compatible across all the devices.
There is a 24*7 customer service offered by Fynzo customer retention tool to keep you as our loyal customer!
This customer retention tool gives advanced reports which also highlights the segment of customer which are at risk for your business i.e., the segment of customers which are at risk of not using your product or service in future.
Fynzo customer retention tool on identifying at-risk customers takes special care by sending follow up mails and trying to get a deeper insight into their product or service experience.
All the data collection, organization, analysis and report generation is done on a real time basis by customer retention tool.
This customer retention tool collects data, organizes it and generates reports which focus more on factors that are adding to the increased churning rate for the business.
Benefits of focusing on customer retention
Lack of emphasis on areas where you are losing your customers can turn your business upside down and can cost you heavily. Focusing on customer retention can be very fruitful for your business as:
Increased loyalty
When more customers continue to use your product, over a period of time it generates their loyalty towards your brand and any new competitor in the market will not have much impact on your customer base as your customers are loyal to you and your brand.
Easy brand promotion
When customers are happy and loyal with your product or service they tend to talk about it with others. This results in word of mouth brand promotion for your brand. This manner of promotion is very effective as someone who has already used the product is passing on the information which builds trust in other people to at least come and try your product or service, turning them into your customer.
Cost reduction
Having a strong and loyal customer base will have less need for marketing your product. This will save your marketing cost and other costs associated with the same.
More space for improvement
When customers are loyal to your brand, they tend to give frequent feedback as they are the one using the product or service and would like to have the best from your brand. This will give you more data through surveys in order to analyze and improve your business.
Frequently Asked Questions on Customer Retention Software
Customer retention is a metric that measures customer loyalty, and it lets one know the ability of their organization to keep its customers over time.
To collect insightful feedback from your customers, customer retention software is the best option for you. Here actionable data is collected with the help of online feedback forms. Most customer retention software provides a collection of readymade templates that can be used to create feedback forms in a short span of time.
The best way to keep track of customer feedback is to use customer retention software as it automatically collects, organizes and generates reports on your behalf. Without customer retention software it would be impossible to have feedback from every customer and hence the quality data.
Every business in today’s time starts and ends with a customer. In order to fruitfully run a business, it becomes very important to know how your customer feels about the product or service you offer. A customer retention software can be very useful to get to know your customer’s opinion.
The best way to collect customer feedback is to conduct a customer feedback survey with your customers. A customer retention software is the easiest and fastest method of getting customer feedback.
Just follow these simple steps:
1. Login to your very own Fynzo account.
2. Click on “Create New Survey” on the dashboard.
3. Enter a Form Name of your choice and press submit.
4. Click on “Add New Questions” to add a question to the survey.
5. Mix and match the type of questions like MCQ, NPS ranking, text, etc. according to your needs.
6. Flip over the “Required” button if the question is compulsory.
7. Submit your form to save the question.
8. Add more questions on the subsequent page.
9. After you are done adding questions, share your survey on social media channels, by email, SMS, or through QR codes.
If you want to accept payments through customer retention tool, payment type question is available. You need to add payment type question in the customer retention survey and respondents can take your survey and make credit card or internet banking payments.
You can enjoy a 14-day trial on Fynzo Customer Retention Tool free of cost, where no credit card information is required. Apart from that, its paid plans, (when billed yearly) are:
Starter plan- $21/month
Standard plan- $34/month
Premium- $79/month
View full pricing here.
With its very affordable prices, Fynzo is the best customer retention software for small businesses.
Yes, you need to have an account for creating feedback form here. Sign up with your Gmail, Facebook or via email to enjoy the advanced customer feedback survey experience offered by Fynzo client retention software.
Many customization options are available with Fynzo customer retention software. Pictures and videos can be added to the question along with text.
Yes, of course. After you finish creating your customer feedback survey, you can preview it by opening the survey URL in browser. You can make changes to your forms on the customer feedback tool if you don’t like what you are seeing.
